Building Trust through Honest Transparency
When we started serving the trucking industry nearly 25 years ago, we wanted to be known as a place where people understood they were getting honest, quality service. When we began offering aftermarket warranties, service was still important. But being trusted to cover what we said we’d cover — and explaining why we couldn’t cover a repair — was even more important. That transparency has led to the long and meaningful relationships we have today with our reselling partners, repair facilities and customers. For the long road, we’ll always choose to take the high road.
Premium 2000+ Principles
Our values and our principles are important to every member of our team because what we stand for and stand by are important to our customers, reselling partners and service providers.
We do what is right. We hold ourselves to a high standard in offering the best programs and coverages, as well as standing by what we say we’ll do
We are clear and open. In a business that can be seen as hiding behind fine print, we have set ourselves apart with our commitment to open and honest communication.
We always strive to be the best. When you’re the best, you always have to work hard to stay the best. You can’t just think you’re the best and be satisfied. You have to hear others say you’re the best. So we work hard.
We keep our word. Our word is important to you. If we say a part is covered under a program you buy, then it’s covered. And while that may seem obvious, that’s not always the perception. We make it the reality.
We’re here to serve you. Our number one priority has always been delivering the highest levels of service to our customers. Our business truly is your business. So it’s our job to take care of you when you need us and get you back on the road.