Claims & Repairs

Discover Fast, Hassle-Free
Claims and Repairs

*IMPORTANT: All repairs must first be approved by Premium 2000+ to be eligible for coverage.
Call, email or register for our online portal, and our claims team will connect you with a skilled, reliable service center near you. We review repair facilities so you don't have to.

We Take Care of Our Customers

Since we started our business in 1995, we’ve taken our responsibility to care for our customers seriously. If a repair is covered by your warranty, we’ll pay for that repair. That’s proven by Premium 2000+ paying tens of millions of dollars in repairs every year, gaining us the trust of owner operators, fleet owners, and OEM and independent repair facilities across North America.

Our Goal is to Keep You and Your Business Moving Forward

When driving a truck or having a truck on the road is your business, the last thing you want is to be down for repairs that could cost you twice: lost wages from not driving and the high price of not having a warranty to pay for costly repairs. That’s why, at Premium 2000+, our business is to take care of your business. Our experienced team and simple process helps you get your claim submitted and reviewed so repairs can be made as quickly as possible. Before you know it, you’ll be back on the road.

Paying Claims is What We Do.

0 %
BILINGUAL
CLAIMS REPS
< 1  MINUTE
AVERAGE CALL
HOLD TIME
2500
REPAIRS PAID LAST 12 MONTHS
1000
REPAIR CENTERS
10 %
CLAIMS REVIEWED THE SAME DAY

If You Break Down — if You Simply Suspect a Problem — We’re Here for You

Please call us as soon as you experience a vehicle failure or sense a mechanical equipment problem. When you call our Claims Specialists at 888-883-2632, we will:

  • Provide you with an explanation of your warranty coverage
  • Give you details how to submit your repair claim
  • Help you locate a quality, convenient repair facility nearby that will get you back on the road as quickly as possible

What’s the Process for Determining Damage and Starting Repairs?

  • Permission to diagnose a vehicle to determine the problem must always be given to the repair facility by the vehicle owner. Premium 2000+ cannot and does not authorize failure diagnosis, including tear-down
  • With the vehicle owner’s permission, diagnosis of the failure or problem can proceed without pre-approval from Premium 2000+
  • To start repairs covered by the warranty, pre-approval must first be given in writing by Premium 2000+ to the repair facility. Warranty coverage will not be provided for repairs made and/or completed without Premium 2000+ approval

Can I Submit the Repairs Needed on My Own?

Yes. Getting an approval from Premium 2000+ for repairs that are covered by your warranty is as simple as providing us with the same information that an OEM warranty requires. We need:

  • A detailed repair estimate with the technician’s notes and part numbers
  • Photos of the odometer, the VIN plate and all failed components
  • An ECM Download (only for Engine repairs)
  • NOTE: We usually don’t require maintenance records, but if needed, we will ask the warranty holder

These items should be emailed to us at [email protected] or submitted via the Self-Service portal at portal.ntp-p2k.com.

How do I register for the Self-Service portal?

Our innovative customer and repair facilities self-service portal makes it easy and quick for you to submit a claim, receive repair approval, and monitor the repair process. It also enables Premium 2000+ to quickly pay the repair facility so you can get back on the road. All warranty customers and repair facilities can register by visiting portal.ntp-p2k.com.

Sign Up for Our Self-Service Portal

Take a moment to watch our 10-minute video. It highlights just how easy it is to sign up for and use our self-service customer portal. When our warranty customers use this online service, they can access their warranty information, see coverages, submit claims and supporting documents, and check the status of a repair. It is designed to simplify the repair process so you can get back on the road.

I Need a Repair. Now What?

Our experienced Claims Analysts and Customer Service team are dedicated to making the process of reporting a claim as easy and helpful as possible, especially since breaking down is not a pleasant experience.

So, when you need a repair let us know, and we’ll take care of you.

We have three ways to contact us:

We Take Care of Our Customers

Since we started our business in 1995, we’ve taken our responsibility to care for our customers seriously. If a repair is covered by your warranty, we’ll pay for that repair. That’s proven by Premium 2000+ paying tens of millions of dollars in repairs every year, gaining us the trust of owner operators, fleet owners, and OEM and independent repair facilities across North America.

Our Goal is to Keep You and Your Business Moving Forward

When driving a truck or having a truck on the road is your business, the last thing you want is to be down for repairs that could cost you twice: lost wages from not driving and the high price of not having a warranty to pay for costly repairs. That’s why, at Premium 2000+, our business is to take care of your business. Our experienced team and simple process helps you get your claim submitted and reviewed so repairs can be made as quickly as possible. Before you know it, you’ll be back on the road.

Claims FAQs

The fastest method is through our Self-Service Portal. You can submit a claim, receive repair approval, and keep track of the repair process all in one place. You can also keep track of Premium 2000+ payments to the repair facility, which helps you get back on the road more quickly.

The best way to keep a warranty valid is to keep all of your maintenance up-to-date. And when something goes wrong, to call us immediately. We’ll go over options and potential costs. But it’s very important that you call us before paying for any repairs on your own.

When your truck is your business, the last thing you need is a breakdown that could cost you twice: first from the wages lost from not driving and second for costly repairs. Having the right warranty drastically cuts down on those costs. At Premium 2000+, our business is to take care of your business. And having a Premium 2000+ warranty can mean getting back on the road in less time and for less money.

If a repair is covered by your warranty, we’ll pay for that repair. That’s a statement we firmly stand by. Since we started our business in 1995, we’ve taken our responsibility to care for our customers seriously. That’s proven by Premium 2000+ paying tens of millions of dollars in repairs every year.

If a part or service is covered by Premium 2000+, we cover the cost of that part and the labor to install it. The warranty owner is responsible for any claims deductible, and the cost of the diagnostic tests. Please review your warranty thoroughly for equipment coverage, deductibles and other details.

Please call us as soon as you experience a vehicle failure or sense a mechanical equipment problem. That way, we can go over your warranty coverage and give you details about submitting your repair claim. We also help you locate quality repair facilities nearby. It’s all about getting you back on the road.

Yes. To obtain an approval, there’s only a couple things we need. First, a detailed repair estimate with technician notes and part numbers. And second, photos of the odometer, VIN plate and failed components (and for engine repairs, an ECM Download). We don’t usually require maintenance records, but if needed, we’ll ask the warranty holder. All of these documents can be emailed to us or submitted via the Self-Service Portal.

What our Customers Say

“I would like to thank you guys for just taking care of the issues with my truck. And I would like to also give a special thanks to Robert Edwards. That guy went far and beyond the call of duty for me. I had a situation with a truck repair place and he detected some over charges and ridiculous markups…..All I can say to that is he went to bat for me just make sure I was able to leave with my truck comfortably. Thank you once again and you guys are the best!”

Damian
Owner Operator

“When a customer comes in with a really bad repair, the last thing they want is for the claims approval to drag out. They want to get back on the road. This company does a great job at standing behind their warranty, approving repair costs quickly and staying in touch with the customer.”

Jesse
Repair Center in TX

“The best thing is their claims and customer service team. They are smart, thorough and easy to deal with on repair claims and importantly, paying for repairs on time. We recommend them all the time.”

Tim
Truck Service Manager

We'll Keep You on the Road

Premium 2000+ believes that your qualified, professional sales team will be very successful selling warranties. We are committed to providing your company with world-class training and dealer support. We offer these extensive programs and activities and can certify each of your salespeople – all at no cost to you!